Job Overview
OVERALL SCOPE OF THE ORGANISATION
Our client is incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
BROAD SCOPE
Reporting to the Group leader, the Business & Systems analyst shall monitor all daily operational volumes & activities within Cello system and provide recommendations on areas for improvements. Review EDI integration issues that may arise for Samsung business & develop plans to error proof the functional flows of integration mapping from carrier to Cello & from Cello to NERP. Development of tools to assist in labour planning, Productivities & KPI performance. Develop requirement & test scripts for any Cello systems developments with regional IT platform teams. Project manage any change requests to completion.
· ESSENTIAL DUTIES/ RESPONSIBILITIES:
· Monitoring and Manage EDI interface between all parties
o Monitoring EDI Receiving and Sending status in the System
o Trouble shooting or Escalation EDI Issue
o EDI Data: ASN, GR, DO, TO, GI, IOD, POD
o Develop system capability to optimise operations
o Consolidate EDI issue, find root cause & develop solutions.
· Monitor & troubleshoot system related issues
o Operation innovation
o System improvement
o System issues review monthly
o Lead project development with regional platform teams.
· Reporting & Month-End monitoring
o Review of business critical reporting
o Escalation of KPI risks and failures to Operations
o Develop KPI customer deck
· Coordinate information flow with all Parties (LSP’s & customer) systems
o Monitor improvement projects with LSP
o Contact with HQ/RHQ for all IT/warehouse issues
o Facilitate the flow of information between parties
o Key contact for Cello System issues
o Liaising with clients and LSP
o Keep record of system/operation failure
o Key contact of CELLO PLUS VOC list from customer
o Plan and co-ordinate user acceptance testing (UAT) for new biz type and project
o Conducting formal training and maintain user and training documentation accordingly
o Maintenance of documentation for functional specifications for user by system developers
· Operational support
o Develop tools to assist Operations with Labour planning
o Analyse Operational & Transport data to assist in optimisation strategies
o Assist Inventory team in optimising storage & picking efficiencies (Pick path & heat-mapping)
· REQUIREMENTS:
· Managing EDI interfaces and error resolution
· Ability to analyse KPI results and operational performance
· Good understanding of TMS / WMS
· Ability to file and process big data using MS-Excel
· Great time management and administrational skills
· Advanced in excel
To apply, please submit your cover letter and resume to info@dhrs.com.au
Unsuccessful applicants will not be responded.
Work Authorisation: Australia (Required)
Work Location: In person
Job Type: Full-time